Returns & Exchanges


IMPORTANT RETURNS UPDATE - Covid-19 Closures
Due to covid-19 pandemic, we are currently working limited days and our office is closed as we continue to follow the government guidance. We are not accepting any return parcels until normal service resumes. We will extend the return period for this time to 120 days. Thank you for understanding in this challenging time for all of us.

At Bijou Jewellery we want you to be happy with your purchase. However if your goods do not meet your satisfaction you may return item/s to us within 120 days for a refund or exchange. Items must be in the original unworn condition and returned with any original presentation boxes/tags.

Certain items are excluded from the return guarantee; these are personalised/name or engraved items and custom sized rings. Please note that pierced jewellery (eg. earrings, navel bars) must be returned unworn in the original packaging, we cannot accept returns of these items otherwise. Goods which are unworn and have arrived damaged or faulty must be returned within 120 days.

Before you return any items please contact us for a returns authorisation number:

Your name: 

Your email:

Order number:

Product code/s:


Would you like to return or exchange your order?


Please state the reason for your return below:



To prevent 'spam' messages please enter the following code into the box below, then click submit return: