Returns & Exchanges
At Bijou Jewellery we want you to be happy with your purchase. However if your goods do not meet your satisfaction you may return item/s to us within 14 days for a refund or exchange. Items must be in the original unworn condition and returned with any original presentation boxes/tags.
Certain items are excluded from the cooling off period guarantee; these are personalised/name or engraved items and custom sized rings. Please note that pierced jewellery (eg. earrings, navel bars) must be returned unopened in the original sealed packaging, we cannot accept returns of these items otherwise. Goods which are unworn and have arrived damaged or faulty must be returned within 14 days.
Before you return any items please contact us for a returns authorisation number: